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Community development solutions for governments of all sizes
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Enterprise
Permitting software for larger organizations.
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Launch
Permitting software for small to mid-size organizations. 
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Guide
Pre-application permitting assistant for organizations of all sizes.
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Permitting software for all sizes of government

Clicks-to-configure solutions for large governments to move faster.

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Permitting Guide

Clariti Guide orange icon Clariti Guide

Both a permitting encyclopedia and always-on assistant that provides information and guidance to your customers, 24/7.

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An applicant view of the Clariti Guide pre-application permitting assistant

Trusted by customer-focused governments across North America

Clariti Guide customer: Tampa, Florida
Clariti Guide customer: Travis County, Texas
Clariti Guide customer: Sacramento County, California
Clariti Guide customer: City of Palmdale, California
Clariti Guide customer: Moorhead, Minnesota
Clariti Guide customer: Pueblo, Colorado
Clariti Guide customer: Pierce County, Washington
Clariti Guide customer: Dekalb County, Georgia
Clariti Guide customer: Tampa, Florida
Clariti Guide customer: Travis County, Texas
Clariti Guide customer: Sacramento County, California
Clariti Guide customer: City of Palmdale, California
Clariti Guide customer: Moorhead, Minnesota
Clariti Guide customer: Pueblo, Colorado
Clariti Guide customer: Pierce County, Washington
Clariti Guide customer: Dekalb County, Georgia

Results you can measure

20% decrease in customer phone calls
70% decrease in counter visits
35% faster permit issuance time

Answer your customers’ permitting questions online

Provide a higher level of customer service with less staff time.

Make every applicant a permitting pro Make every applicant a permitting pro The Guide provides every applicant with crystal-clear, detailed instructions that make it nearly impossible to make submission mistakes.  
Replicate other customers' configurations Clone other customers' configurations

With the Guide's unique Community Templates feature, you can easily replicate other customers' configurations within your system. Simply select from a library of thousands of templates and click to clone.

  
Get up and running fast Get up and running fast Jump-start your implementation with dozens of Clariti-built starter templates that will help you go live 25% faster than if you were starting from scratch.  
Instantly determine... Instantly determine the right rules and regulations Humans make mistakes. The Guide doesn’t. It uses GIS to instantly determine the rules and regulations that apply to a project based on the zoning and work planned.  
Spend less time... Spend less time helping customers Customers will be able to find all of the information they need online so you can spend less time answering repetitive questions and more time on high-impact activities like reviewing plans and approving permits.  
Big impact Make a big impact, without the big price tag The Guide is a fraction of the cost of a full permitting system so even if you’re a smaller department on a budget, it’s within reach.  

Save time with helpful back-office tools and automation

  • Visual Rule Builder

    Your Guide, your way. Use simple, drag-and-drop tools to build and edit the logic behind your guide without code. You don’t need to be tech-savvy – it’s intuitive even if you’ve never used permit software before.

    Visual Rule Builder

  • Community Templates

    Go live faster with Community Templates, a first-of-its-kind cloning feature that allows you to easily replicate other Guide customers’ permitting best practices within your system. Simply select from a library of thousands of permit-type configurations, click to clone, and edit as needed. 

    Community Templates

  • Location-Based Alerts

    The Guide automatically checks a project’s parcel location to ensure zoning rules and other specific requirements are followed. Location-based alerts flag whether or not a construction project or business is allowed, and whether the property is in a flood zone, fire hazard area, or near a coastline.

    Location-Based Alerts

  • Reports

    Use the data you capture from your guide to create reports and dashboards that will help you better forecast future workload, and spot emerging development trends and areas for improvement.

    Reports

  • Fee and Timeline Estimator

    The Guide automatically calculates project fees and estimated approval timelines upfront so your customers know exactly what to expect.

    Fee and Timeline Estimator

Easily integrate with any permitting software

The Guide works best with Enterprise or Launch, but can be integrated with any permitting software or used on its own as a standalone tool.

What our customers say

santa-clarita
John Caprarelli CBO
“The quality of submissions has improved so much because [the Guide] gives applicants all of the information they need upfront so [staff] don’t have to fill in the blanks.”
Seal_of_Placerville,_CA
Greg Horsfall CBO
“When I put in my address and project type, [the Guide] uses GIS and instantly determines whether I'm in a flood zone, fire zone, landscape maintenance district, and a bunch of other things.”
Seal_of_Tampa,_Florida
JC Hudgison CBO
“With the Clariti Guide, the average homeowner can now navigate the application process in a much faster, easy-to-understand way, ensuring they apply for the right permit.”

FAQ's

Who is Clariti Guide designed for? The Guide is a helpful pre-application permitting assistant for governments of all sizes. If you’re looking to immediately reduce counter visits, calls, emails, application errors, and customer enquiries in general, the Guide is for you!
How much does the Clariti Guide cost? The cost of the Guide is based on your population size, so we’ll need to learn a little bit more about you before we can give you an accurate quote! Please contact our sales team, and we’ll kick off the process with an introductory discovery call.
How is the Clariti Guide implemented? Our in-house implementation team will work closely with your team to get your Guide set up as quickly as possible.
How does a Guide implementation compare to a full permitting system? It’s much faster and costs a fraction of a full permitting system. Many of our customers have built and gone live with certain permit types in just a few weeks! So if you want to make a big impact to your customers and staff experience quickly, without the big cost, the Guide is a great option for you.

Start building your guide today.

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