Tredyffrin Township, Pennsylvania set out to make permitting easier for both staff and applicants. Their old system made even small updates a headache. Staff had to wait on the vendor for changes, support was slow, and it was hard for departments to collaborate. They wanted something intuitive—where they could take ownership, make changes themselves, and give residents a smoother permitting experience. 

In this session, you’ll hear how the township made real improvements to their permitting processes —and how you can, too.

You'll learn how:

• They made it easier for applicants to apply, track progress, and communicate

• Staff are able to make updates and changes on their own without vendor or IT support

• They improved communication and collaboration between different departments and third parties

• You can easily replicate best-in-class workflows within your system with Community Templates

• You can speed up your own implementation by 25% or more by cloning thousands of other organizations' workflows