Tredyffrin Township, Pennsylvania set out to make permitting easier for both staff and applicants. Their old system made even small updates a headache. Staff had to wait on the vendor for changes, support was slow, and it was hard for departments to collaborate. They wanted something intuitive—where they could take ownership, make changes themselves, and give residents a smoother permitting experience. 

In this session, you’ll hear from Tredyffrin Township about how they tackled these challenges to make real improvements to their permitting processes —and how you can, too.

You'll learn:

• How they improved the applicant experience, making it easier to apply, track progress, and communicate

• How staff took ownership of the system, making updates and changes on their own confidently and easily —no vendor or IT help needed

• Why ease of use mattered, and how it helped departments collaborate with less manual work

• How you can get best-in-class workflows for a number of permit types including: residential, commercial, storm water, grading, and many more

• How you can access and adapt these and other proven workflows using a new feature, Community Templates, to speed up your own implementation by 25% or more